Terms of Sales
Terms of Sales
ARTICLE 1: GENERAL PROVISIONS
These T & Cs apply to individual bookings made directly on our website www.residenceclignancourt.com.
The customer undertakes to respect and ensure respect for all the provisions set out in this document, as well as the legal and regulatory requirements.
ARTICLE 2: BOOKING TERMS
The prices charged are established in euros (€) per apartment and per night.
The tourist tax of 0.88 € is not included.
The cleaning fee is € 30 per booking as indicated on our official website.
The reservation will only be effective if the customer pays for his reservation, by communicating a credit card number with validity date, valid at the time of the customer’s stay.
The hotel reserves the right to refuse any reservation in the event that payment is refused or if the reservation is incomplete.
All reservations are non-cancellable, non-modifiable and non-refundable.
When registering the reservation, full payment for the reservation will be required. The reserving party must be the bearer of the bank card used to pay for the said reservation.
ARTICLE 3: PROVISION OF ROOMS
The apartments are available to you from 3 p.m. on the day of your arrival.
The apartments must be vacated by 12 noon on the day of your departure at the latest.
ARTICLE 4: CANCELLATION CONDITIONS
Reservations made on our site do not allow any modification or cancellation, the full prepayment is requested at the time of booking.
If the client does not show up at the residence, the total amount of the reservation is charged.
ARTICLE 5: TERMS OF PAYMENT
Payment for reservations on the site is made by credit card and via a secure payment system. It can be done by Visa, Mastercard, American Express.
ARTICLE 6: RELOCATION
In the event of force majeure or technical problems in the residence making it clearly impossible for the client to stay, the manager of the residence will do everything possible to find alternative accommodation, if possible in accommodation of the same category.
ARTICLE 7: COMPUTING AND FREEDOMS
In application of the Data Protection Act, customers are warned that their reservation is subject to computerized personal processing. Users have the right to access and rectify the data entered, which is exercised at the head office of the company. The customer agrees to be part of the hotel’s customer file. It is specified that this information is not communicated to third parties.
ARTICLE 8: COMPLAINTS
Any complaint must be sent by registered mail SCI EL – Résidence Clignancourt, 8 rue de Clignancourt 75018 PARIS, no later than 15 days after the date of departure. After this period, no complaint can be taken into account.
ARTICLE 9: INSURANCE – RESPONSIBILITIES
The residence declines all responsibility in the event of theft, loss or damage to the effects belonging to customers during their stay. The customer will be held responsible for any damage, any degradation, any act of vandalism that could occur due to the occupation of the premises and / or the fact of the participants and / or the staff for whom he is responsible, both in movable, decorative and real estate belonging or not to the residence. The objects of decoration, lingerie, or any other accessories equipping the apartments will be invoiced to the customers such as:
- Keys not returned / lost: 50 €
- Missing appliances: 150 € per unit
- Towels or sheets missing: 20 € per unit
- Crockery breakage: € 5 per unit
- Deterioration of furniture and apartment or unsanitary condition: € 500
The accommodation you have booked is completely non-smoking and does not accept pets. If these instructions are not applied, a supplement of € 68 will be taken from the card provided as a guarantee.
ARTICLE 10: RECOMMENDATIONS
The customer undertakes not to invite any person outside the reservation and the establishment, the manager of the residence reserving the right to intervene if necessary. We also do not allow parties or events to be held in the apartment.
ARTICLE 11: INTELLECTUAL PROPERTY
Concerning the use of the website, SCI EL – Résidence Clignancourt holds all intellectual property rights relating to the site. The elements accessible on the site, in the form of texts, photographs, images, sound icons, videos, software, databases, are also protected by intellectual and industrial property rights and other private rights held by SCI EL – Résidence Clignancourt .
Unless expressly agreed in writing by SCI EL – Résidence Clignancourt, it is expressly forbidden to reproduce, exploit, distribute or use for any purpose, even partially, elements on the site, or to distribute a simple hypertext link.